We strive for no returns, we are tireless in ensuring that every product that comes from our website is flawless. It’s what you deserve. But if something does go wrong what will we do about it.
Returning Damaged/Defective Items
In cases of damage or defect, we can quickly arrange a replacement if you provide a digital image of the damage or defect along with a clear description of the problem and preferred action (replacement, refund or credit) in an email to our customer support team. In most cases, action can be taken as soon as we have this evidence from you.
Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.
Who covers the return shipping cost?
If the product is claimed as damaged or defective and it cannot be determined remotely, Brownkidswag will provide a prepaid return-shipping label to inspect the product.
For all other cases, return shipping costs are the responsibility of the customer. You will be notified when your return is received at our facilities with an indication as to what will follow.
How long will it be until I get my money back?
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchased (depending on the processing speed of the bank that issued the funds).
If you have requested an account credit, be advised that returning funds usually take 48 hours to appear in your account.
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
When will my refund show up?
All refunds are issued back to the original form of payment. Refunds should appear on your account in 2-3 business days if issued to a credit card. Refunds issued to a bank account typically take 7-10 days to reflect on the account balance. If your refund does not show on your account balance within this time, please contact your credit card company or financial institution.
What items can't be returned?
Our products are all custom made to order. This means you choose exactly what you want to purchase and we produce it. We accept returns on orders that do not match the design criteria given to us by you the customer if there is evidence that we have not provided a product of the standard you expect then returns are negotiable. However, we cannot accept a return of non-defective products on the basis of their design or any other deviation in customer preference since making the order. No items can be returned for refund 30 days after receipt. And we cannot accept the return of used items.