SHIPPING & DELIVERY (Brownkidswag.com)
How long my order will take?
These items take time to create, and are typically completed between an ESTIMATED 7 TO 10 BUSINESS DAYS after your order is placed.
Once your order is placed we do not allow alterations to sizing, material or images, nor do we permit refunds to be given in the event that these terms were overlooked and blindly agreed to.
We are a very small business, we try our very best to ship your orders right away all year long however increase of orders increases lead time and this mostly occurs during peak holiday seasons.
DURING & AFTER Back to school, Christmas, Valentine's Day and Mother's Day shipping time frames may be longer.
If your order misses the cutoff date for Christmas, we may not work on your order until after the new year as we dedicate our production time to orders placed for Christmas Day.
There is an increase of orders even after a holiday passes making lead times longer. We thank you in advance for your patience.
Please note if Christmas Day and New Years Day fall on a weekend these are observed by our staff the next business day and production will resume the following business day AFTER the observed holiday.
ESTIMATED DELIVERY DATES
Shipping your items on time is very important to us. An Estimated Delivery Date is based on several factors that include item availability, order processing.
Estimated Ship Date is provided to you during the Checkout process, as well as in your Order Confirmation email and Order History.
Estimated Delivery Date = Availability + Processing Time + Shipping Time
Shipping time is defined as business days (Monday through Friday, excluding Federal holidays within the United States). Note that orders received after 9:00 PM EST in the distribution system will begin processing the following business day.
Please note that Estimated Ship Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Ship Dates can also change between the time you place the order and receive an order confirmation.
The buyer is responsible to provide an address that these carriers recognize as a deliverable address.
Unfortunately, we have no control over shipment once a package departs the factory. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays.
We are not responsible for errors made by the shipping carrier, such as delayed items or lost packages. We are not responsible for delays in shipping due to acts of God that are out of our control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes.
If an exchange is desired, all shipping costs incurred are to be paid by the buyer. Please see our refund and exchange policy for more information.